Welcome! Duncan Kent & Associates Ltd. is a technical documentation company based in Vancouver, Canada. Over the past two decades, we’ve delivered more than 300 manuals, technical publications, and training documents—print and online—to organizations in most sectors of business, government, and industry.
We can train your staff to write more effective business and technical documents.
- Sharpening Your Writing Skills
- Writing and Maintaining Task-Based Procedures
Fit for Audience and Purpose
We develop technical and business documents that are targeted to your people—employees, clients, customers, the public—when, where, and how they need it.
Simple or Comprehensive
Sometimes all you need is a simple flow diagram, checklist, or laminated job aid that can be posted or pulled out when needed.
In other cases, more comprehensive documentation and records are required to provide confidence and evidence that operations are being carried out in a standardized way, in compliance with all requirements and best practices.
Professional Formatting and Editing
Some documents, such as technical proposals and submissions to regulatory agencies, need to be hundreds or thousands of pages long, with complex figures, tables, and cross-references. They’re developed by a team of collaborators who are constantly adding and changing content.
Automated formatting features can make updates easier, while a skilled editor can bring consistency to different writing styles and correct errors of grammar and punctuation.
Clear, Concise, Consistent
Often the most difficult kind of writing is getting right to the point—covering what’s most important to the reader in as few words as possible.
This is our specialty: we summarize, condense, and streamline information to save people time and frustration.
Easy to Find and Understand
Effective documentation supports the way people work. It is organized, so they know exactly where to look and how to find what they need. It flows logically and allows them to scan and understand it quickly. And it integrates seamlessly with business processes and individual tasks, so they can get on with their work with minimal interruption.
Visual, Interactive Training Materials
If you’re regularly providing orientation or refresher training on important information, computer-based training modules may be appropriate. They deliver information in a visual, interactive way that’s interesting and easy for learners to understand.
Instead of reading screen after screen of text, learners have to understand and interact with the content, which may include photos, graphics, video, exercises, and review questions, and they receive feedback on their responses.