Over the past 30 years, we’ve worked on documentation projects ranging from comprehensive online management systems to simple one-page job aids. Here’s a selection of our past projects:
- Health / Safety / Environmental / Quality Information
- Policies / Procedures / Program Guides
- Operations / Maintenance Documentation
- Computer-Based Training (CBT) Modules
- Flow Diagrams
- Forms
- Proposals / Submissions
- Plans / Reports
Health / Safety / Environmental / Quality Information
Vancouver Airport Authority: Health & Safety Information
Edited and formatted thousands of pages of health and safety program, policy, and procedural information, from comprehensive manuals to one-page safety alerts. Samples shown below: Work Practice Code for Trades Maintenance and Airfield Emergency Services employees, Airside Traffic Directives, and Mould Practice and Procedure Manual.
Teekay Shipping (Canada): Polaris Management System
Planned and implemented system improvements to Polaris, the integrated health, safety, security, environment, and quality Marine Management System (organization, navigation, interface, search, document content and formatting). Streamlined and rewrote approximately 1,000 policies, standard operating practices, and reference documents.
Teekay Shipping (Canada): Pathfinder Management System
Edited and formatted standard operating practices, reference documents, fillable Word forms and templates, and the Management System Manual for Pathfinder, the management system for project development and execution. Developed a Project Execution Plan, Project Execution Manual, Project HSSE, Quality and Vertification Plans, and related templates and checklists.
Teekay Shipping (Canada): Bahrain LNG Management System
Edited and formatted standard operating practices, fillable Word forms, and the Management System Manual for BLNG’s integrated management system.
Teekay Shipping (Stavanger, Norway): HiLoad Management System
Edited and formatted HiLoad DP Operation Manual, Management System Manual, and related standard operating practices, reference documents, and fillable Word forms and checklists.
Teekay Shipping (Glasgow): Polar Water Operations Management System
Edited and formatted Polar Water Operations Manual and Polar Survival Guide for mariners on vessels operating within polar regions.
BC Hydro: Field Access to Safety Information 2 (FASI2) – Information Quality Project
Worked with a team of project managers, business analysts, safety and subject matter experts, and field personnel to restructure safety documentation into defined document types targeted to specific audiences such as managers, safety specialists, and front line workers. Applied the project model and principles, document templates, and writing standards to produce clear, concise, consistent documents containing the essential information users need to work safely and in compliance with internal and external requirements.
Topic areas included asbestos, heat stress, lead cable and lead paint work, energized line work, aircraft operations, ergonomics, SF6 insulating gas, wildfire prevention, cranes and hoists, respiratory protection, avalanche, contractor safety, mercury, hearing conservation, and working alone or in isolation.
Policies / Procedures / Program Guides
Various Clients: Work Process Documentation
Planned and wrote work process documentation for a variety of clients. The detailed step-by-step procedures and screen captures used in this style of documentation are appropriate for work processes that involve computer programs.
Environmental Operators Certification Program: Program Guide
Edited and designed the Program Guide, which provides information on the program for certifying water and waste water operators in BC and the Yukon.
Seaspan Marine: Style Guide and Templates
Developed the Seaspan Style Guide and documentation templates. Edited and formatted the Marine Operations Manual, Standard Operating Procedures, and Dispatch Processes for tugboat and barge personnel.
First Nations Health Authority: Human Resources Policies and Procedures
Wrote and formatted Human Resources directives, policies, and procedures.
Dolby Laboratories: Online Guides and Standards
Created online manuals for Regulatory Compliance Guide: Health, Safety, and the Environment, Building Design Guide, and Workplace Standards (samples shown below).
Hard Rock Casino Vancouver: Team Member Handbook
Edited and formatted Team Member Handbook.
City of Surrey: Records Guides
Edited and designed three short Records-on-the-Move documents: Move-Box-Bin Guide, CFA Guide, and Office Guide. These documents guided employees on making sure city records were not inappropriately destroyed or lost during the move to a new city Hall.
Operations / Maintenance Documentation
Western Canada Marine Response Corporation: Standard Operating Procedures
For Operations Department SOP documentation project, created templates, prototypes, and style guide. Our team of writers took photographs and wrote and formatted manuals, policies, procedures, fillable Word forms and checklists, job aids, and other document types. Samples shown below: vessel operations procedures, change control form for equipment, and marine crane job aid.
Columbia Containers: Standard Operating Procedures
Photographed railcar operations, and wrote and formatted Safe Practices for Railcar Movement and other SOPs. Wrote and formatted Product Sampling Quality Management System Manual.
Fisheries and Oceans Canada: Operations and Maintenance Manual
Designed and wrote the Cultas Lake Laboratory Operations and Maintenance Manual.
Werk Industries: Operator’s Manual
Designed, edited, and formatted the WerkMaster Operator’s Manual, which guides professional surface prep, polishing, and restoration contractors on using WerkMaster machines to grind, edge, and buff surface materials.
Computer-Based Training (CBT) Modules
Vancouver Airport Authority: Health & Safety Training Modules
Developed a series of 37 computer-based training modules featuring text, images, video, interactive exercises, and review questions on the Work Practice Code for Trades Maintenance / Airfield Emergency Services employees.
Vancouver Airport Authority: Electrical Room Safety Training Module
Developed Electrical Room Safety computer-based training module for non-electrical workers, featuring text, images, interactive exercises, and review questions.
Vancouver Airport Authority: Security Training Module
Developed Active Shooter / Active Threat computer-based training module for Airport Authority and Sea Island personnel, featuring text, images, interactive exercises, and review questions.
Flow Diagrams
BC Hydro: Flow Diagram
Developed flow diagram showing the step-by-step process for managing environmental incidents.
Coast Funds: Manual and Flow Diagrams
Developed the Awards Management Manual and accompanying swimlane flow diagrams on the process for participating First Nations to access funds for eligible economic development projects and investments.
Forms
Vancouver Airport Authority: Human Resources Fillable Forms
Developed user-friendly fillable Word forms for documenting objectives, development plans, and results throughout employees’ performance management cycle.
Vancouver Airport Authority/Vancouver Airport Property Management:
Health & Safety Fillable Forms
Developed consistent, user-friendly PDF forms: Coring/Sawcutting Permit, Crane Operating Permit, Excavation/Trenching Permit, Hot Work Permit, Notice of Project, Request for Lockout, and Tenant Notification of Contract Work.
BC Safety Authority: User Guides and Fillable Forms
Wrote and formatted STAR User Guides and CAP User Guides. Developed fillable PDF application forms for Elevating Devices Mechanic Certification Program.
Saskatchewan Ministry of Environment: Reporting Form
Developed fillable PDF Discharge and Discovery Report form.
Proposals / Submissions
Valiance Maritime Consultants Ltd.: TERMPOL Submission
Edited and formatted conference papers, surveys, and reports, including the Woodfibre LNG Project’s 1,800-page submission of studies and supporting materials to the Transport Canada TERMPOL Review Process (Technical Review Process of Marine Terminal Systems and Transshipment Sites).
OceanWorks International: Proposal to Indian Navy
Edited and formatted Technical Offer and Commercial Offer to Indian Navy to supply a submarine rescue system.
NaiKun Wind Energy Group: Proposal to BC Hydro
Edited and formatted NaiKun Offshore Wind Energy Project Phase 1 proposal for BC Hydro’s Clean Power Call, and 12-volume Application for an Environmental Assessment Certificate for the project.
Plans / Reports
Western Canada Marine Response Corporation: Project Execution Plan
Edited and formatted Project Execution Plan for Trans Mountain Expansion Project (TMEP).
Valiance Maritime Consultants Ltd.: Report on Marine Recreational Activities
Edited and formatted Report on Marine Recreational Activities in Howe Sound, British Columbia.
Teekay Shipping (Stavanger, Norway): Knarr HSSE Plan and Quality Manual
Drafted and formatted Health, Safety, Security and Environment Plan and Quality Manual for the Knarr FPSO (floating production storage and offloading) vessel.
Duncan Kent & Associates Ltd. 