Over the past 27 years, we’ve worked on documentation projects ranging from comprehensive online management systems to simple one-page job aids. Here’s a selection of our past projects:


Health / Safety / Environmental / Quality Information

Vancouver Airport Authority: Health & Safety Information

Vancouver Airport AuthorityEdited and formatted thousands of pages of health and safety program, policy, and procedural information, from comprehensive manuals to one-page safety alerts. Samples shown below: Work Practice Code for Trades Maintenance and Airfield Emergency Services employees, Airside Traffic Directives, and Mould Practice and Procedure Manual.

Vancouver Airport Authority Work Practice Code   Vancouver Airport Authority Airside Traffic Directives   Vancouver Airport Authority Mould Practice and Procedure Manual

Teekay Shipping (Canada): Polaris Management System

Teekay ShippingPlanned and implemented system improvements to Polaris, the integrated health, safety, security, environment, and quality Marine Management System (organization, navigation, interface, search, document content and formatting). Streamlined and rewrote approximately 1,000 policies, standard operating practices, and reference documents.

Teekay Shipping Marine Management System   Teekay Shipping Marine Management System

Teekay Shipping (Canada): Pathfinder Management System

Teekay ShippingEdited and formatted standard operating practices, reference documents, fillable Word forms and templates, and the Management System Manual for Pathfinder, the Management System for project development and execution. Developed a Project Execution Plan, Project Execution Manual, Project HSSE, Quality and Vertification Plans, and related templates and checklists.

Teekay Shipping Pathfinder Management System   Teekay Shipping Pathfinder Management System

Teekay Shipping (Canada): Bahrain LNG Management System

Teekay ShippingEdited and formatted standard operating practices, fillable Word forms, and the Management System Manual for BLNG’s integrated Management System.

Teekay Shipping Bahrain LNG Management System Manual   Teekay Shipping Bahrain LNG Management System Manual   Teekay Shipping Bahrain LNG Management System Manual

Teekay Shipping (Stavanger, Norway): HiLoad Management System

Teekay ShippingEdited and formatted HiLoad DP Operation Manual, Management System Manual, and related standard operating practices, reference documents, and fillable Word forms and checklists.

Teekay Shipping HiLoad DP Operation Manual    

Teekay Shipping (Glasgow): Polar Water Operations Management System

Teekay ShippingEdited and formatted Polar Water Operations Manual and Polar Survival Guide for mariners on vessels operating within polar regions.

Teekay Shipping Polar Survival Guide   Teekay Shipping Polar Survival Guide   Teekay Shipping Polar Survival Guide

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Policies / Procedures / Program Guides

Various Clients: Work Process Documentation

Planned and wrote work process documentation for a variety of clients. The detailed step-by-step procedures and screen captures used in this style of documentation are appropriate for work processes that involve computer programs. Our workshop Documenting Your Organization’s Financial Processes focuses on this style of documentation and uses this template.

Work Process Procedures   Work Process Procedures   Work Process Procedures

Environmental Operators Certification Program: Program Guide

Edited and designed the Program Guide, which provides information on the program for certifying water and wasterwater operators in BC and the Yukon.

EOCP Program Guide   EOCP Interior Page

Seaspan Marine: Style Guide and Templates

Seaspan MarineDeveloped the Seaspan Style Guide and documentation templates. Edited and formatted the Marine Operations Manual, Standard Operating Procedures, and Dispatch Processes for tugboat and barge personnel.

Seaspan Marine Documentation Style Guide   Seaspan Marine Operations Manual   Seaspan Marine Standard Operating Procedures

First Nations Health Authority: Human Resources Policies and Procedures

First Nations Health AuthorityWrote and formatted Human Resources directives, policies, and procedures.

First Nations Health Authority Human Resources Policies and Procedures   First Nations Health Authority Human Resources Policies and Procedures

Dolby Laboratories: Online Guides and Standards

DolbyCreated online manuals for Regulatory Compliance Guide: Health, Safety, and the Environment, Building Design Guide, and Workplace Standards (samples shown below).

Online Workplace Standards   Online Workplace Standards   Online Workplace Standards

Hard Rock Casino Vancouver: Team Member Handbook

Hard Rock Casino VancouverEdited and formatted Team Member Handbook.

Hard Rock Casino Vancouver Team Member Handbook   Hard Rock Casino Vancouver Team Member Handbook

City of Surrey: Records Guides

City of SurreyEdited and designed three short Records-on-the-Move documents: Move-Box-Bin Guide, CFA Guide, and Office Guide. These documents guided employees on making sure city records were not inappropriately destroyed or lost during the move to a new city Hall.

Office Guide

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Operations / Maintenance Documentation

Western Canada Marine Response Corporation: Standard Operating Procedures

Western Canada Marine Response CorporationFor Operations Department SOP documentation project, created templates, prototypes, and style guide. Our team of writers took photographs and wrote and formatted manuals, policies, procedures, fillable Word forms and checklists, job aids, and other document types. Samples shown below: vessel operations procedures, change control form for equipment, and marine crane job aid.

Western Canada Marine Response Corporation Standard Operating Procedures   Western Canada Marine Response Corporation Standard Operating Procedures   Western Canada Marine Response Corporation Fillable Form

Western Canada Marine Response Corporation Job Aid   Western Canada Marine Response Corporation Job Aid

Columbia Containers: Standard Operating Procedures

Columbia ContainersPhotographed railcar operations, and wrote and formatted Safe Practices for Railcar Movement and other SOPs. Wrote and formatted Product Sampling Quality Management System Manual.

Columbia Containers Quality Management System Manual   Columbia Containers Standard Operating Procedures   Columbia Containers Standard Operating Procedures

Fisheries and Oceans Canada: Operations and Maintenance Manual

Fisheries and Oceans CanadaDesigned and wrote the Cultas Lake Laboratory Operations and Maintenance Manual.

Cultas Lake Laboratory Operations and Maintenance Manual   Cultas Lake Laboratory Operations and Maintenance Manual   Cultas Lake Laboratory Operations and Maintenance Manual

Werk Industries: Operator’s Manual

WerkMasterDesigned, edited, and formatted the WerkMaster Operator’s Manual, which guides professional surface prep, polishing, and restoration contractors on using WerkMaster machines to grind, edge, and buff surface materials.

WerkMaster Operator's Manual   WerkMaster Operator's Manual   WerkMaster Operator's ManualWerkMaster Operator's Manual   WerkMaster Operator's Manual   WerkMaster Operator's Manual

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Computer-Based Training (CBT) Modules

Vancouver Airport Authority: Health & Safety Training Modules

Vancouver Airport AuthorityDeveloped a series of 37 computer-based training modules featuring text, images, video, interactive exercises, and review questions on the Work Practice Code for Trades Maintenance / Airfield Emergency Services employees.

Vancouver Airport Authority Work Practice Code Training Module   Vancouver Airport Authority Work Practice Code Training Module    Vancouver Airport Authority Work Practice Code Training ModuleVancouver Airport Authority Work Practice Code Training Module   Vancouver Airport Authority Work Practice Code Training Module   Vancouver Airport Authority Work Practice Code Training Module   Vancouver Airport Authority Work Practice Code Training ModuleVancouver Airport Authority Work Practice Code Training Module   Vancouver Airport Authority Work Practice Code Training Module

Vancouver Airport Authority: Electrical Room Safety Training Module

Vancouver Airport AuthorityDeveloped Electrical Room Safety computer-based training module for non-electrical workers, featuring text, images, interactive exercises, and review questions.

Vancouver Airport Authority Electrical Safety Training Module   

Vancouver Airport Authority Electrical Safety Training Module   

Vancouver Airport Authority: Security Training Module

Vancouver Airport AuthorityDeveloped Active Shooter / Active Threat computer-based training module for Airport Authority and Sea Island personnel, featuring text, images, interactive exercises, and review questions.

Vancouver Airport Authority Active Shooter / Active Threat Training Module   Vancouver Airport Authority Active Shooter / Active Threat Training Module   Vancouver Airport Authority Active Shooter / Active Threat Training Module   Vancouver Airport Authority Active Shooter / Active Threat Training Module   Vancouver Airport Authority Active Shooter / Active Threat Training Module   Vancouver Airport Authority Active Shooter / Active Threat Training Module   Vancouver Airport Authority Active Shooter / Active Threat Training Module   Vancouver Airport Authority Active Shooter / Active Threat Training Module

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Flow Diagrams

BC Hydro: Flow Diagram

BC HydroDeveloped flow diagram showing the step-by-step process for managing environmental incidents.

BC Hydro Environmental Incident Management Flowchart

Coast Funds: Manual and Flow Diagrams

Coast FundsDeveloped the Awards Management Manual and accompanying swimlane flow diagrams on the process for participating First Nations to access funds for eligible economic development projects and investments.

Coast Funds   Coast Funds   Coast Funds

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Forms

Vancouver Airport Authority: Human Resources Fillable Forms

Vancouver Airport AuthorityDeveloped user-friendly fillable Word forms for documenting objectives, development plans, and results throughout employees’ performance management cycle.

Vancouver Airport Authority Performance Management Form   Vancouver Airport Authority Performance Management Form   Vancouver Airport Authority Performance Management Form

BC Safety AuthorityBC Safety Authority: User Guides and Fillable Forms

Wrote and formatted STAR User Guides and CAP User Guides. Developed fillable PDF application forms for Elevating Devices Mechanic Certification Program.

BC Safety Authority STAR User Guide   BC Safety Authority PDF Form   BC Safety Authority PDF Form

Saskatchewan Ministry of EnvironmentSaskatchewan Ministry of Environment: Reporting Form

Developed fillable PDF Discharge and Discovery Report form.

Saskatchewan Ministry of Environment PDF Form   Saskatchewan Ministry of Environment PDF Form   Saskatchewan Ministry of Environment PDF Form

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Proposals / Submissions

Valiance Maritime Consultants Ltd.: TERMPOL Submission

Valiance Maritime Consultants Ltd.Edited and formatted conference papers, surveys, and reports, including the Woodfibre LNG Project’s 1,800-page submission of studies and supporting materials to the Transport Canada TERMPOL Review Process (Technical Review Process of Marine Terminal Systems and Transshipment Sites).

Woodfibre LNG TERMPOL Submission   Woodfibre LNG TERMPOL Submission

OceanWorks International: Proposal to Indian Navy

OceanWorks InternationalEdited and formatted Technical Offer and Commercial Offer to Indian Navy to supply a submarine rescue system.

OceanWorks Proposal   OceanWorks Proposal   OceanWorks Proposal

NaiKun Wind Energy GroupNaiKun Wind Energy Group: Proposal to BC Hydro

Edited and formatted NaiKun Offshore Wind Energy Project Phase 1 proposal for BC Hydro’s Clean Power Call, and 12-volume Application for an Environmental Assessment Certificate for the project.

NaiKun Environmental Assessment Application   NaiKun Environmental Assessment Application   NaiKun Environmental Assessment Application

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Plans / Reports

Western Canada Marine Response CorporationWestern Canada Marine Response Corporation: Project Execution Plan

Edited and formatted Project Execution Plan for Trans Mountain Expansion Project (TMEP).

Western Canada Marine Response Corporation Project Execution Plan   WCMRC Project Execution Plan   WCMRC Project Execution Plan

Valiance Maritime Consultants Ltd.Valiance Maritime Consultants Ltd.: Report on Marine Recreational Activities

Edited and formatted Report on Marine Recreational Activities in Howe Sound, British Columbia.

Report on Marine Recreational Activities   Report on Marine Recreational Activities   Report on Marine Recreational Activities

Teekay Shipping (Stavanger, Norway): Knarr HSSE Plan and Quality Manual

Teekay ShippingDrafted and formatted Health, Safety, Security and Environment Plan and Quality Manual for the Knarr FPSO (floating production storage and offloading) vessel.

Knarr FPSO HSSE Plan   Knarr FPSO Quality Manual

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