Our experienced team of writers has provided writing, editing, production, or consulting services to organizations in most sectors of business, industry, and government. Our working knowledge of subject areas such as those listed below allows us to get up to speed quickly when working with subject matter experts.

We can provide more information about any of our clients and projects:

Construction and Project Management

A & W Foods Ltd.
Facilities Standards Manual (manual planning)

BC Buildings Corporation
Accommodating You
Accommodation Agreement
Policy Manual

BC Housing Management Commission
Corporate Responsibilities Guide
Emergency Preparedness Guide
Financial Responsibilities Guide
Guidebook for Non-Profit Housing Societies
Housing Programs Guide
Maintenance Guide
Planning Your Special Needs Housing Project
Project Development Manual
Rent Calculation Manual
Resident Involvement Kit

Cameco Corporation
Quality Management System Manual

Canadian International Development Agency (CIDA)
Project Management Manual (document plan)

Canem Systems Ltd.
Operations Manual
Foreman’s Manual
Forms development

Katherine Sanford Housing Society
Operations Guide
Internet site

Ledcor Industries Ltd.
Class Project
Corporate Policy Manual
JD Edwards OneWorld User Guide

Real Estate Board of Greater Vancouver

Realty Perfect
Website content development

Symetric Resources
Management of Building Projects

Vancouver Airport Authority
Construction Safety/Security Manual
Sustaining the Airport’s Electrical Infrastructure

Whatcom County
Consulting on design of intranet site



Abbotsford School District
Operations Manual – Facility and Transportation Services
Personnel Policies and Procedures Manual
Policy and Procedures Manual
Procedures Manual – Maintenance Department

BC Institute of Technology
Operations Manual (Learning Resources Unit)

BC Public School Employers’ Association
A Question of Alternatives: Avoiding and Resolving Collective Bargaining Impasses
Collective Agreement Administration Manual
Labour Dispute Manual
Labour Market Planning 2002: K-12 Public School Education Sector Resource/
Discussion Paper
Legislation, Labour Relations and the Charter—BCTF Challenges 2002
Negotiating a Collective Agreement—A Guide to Preparation
Support Staff Collective Bargaining in BC’s K-12 Public Education Sector: Is There a Case for Structural Change
Teacher Collective Bargaining—The BC Experience
Teacher Supply and Demand in Canada

BC Teachers’ Federation
CommuniCate Pro Mailing List Procedures

Community Skills Centres Consortium
Template Policy and Procedures Manual

Douglas College
Technical writing course development

Insurance Council of BC
Introducing the Continuing Education Program for Life Insurance Agents

Ministry of Advanced Education, Training and Technology – Program Operations Branch (Government of BC)
Industrial Adjustment Services Operational Guidelines Manual
Orientation Plan for IAS Consultants
Templates for Vocational Rehabilitation Services forms
Youth Community Action – Policies, Procedures and Guidelines Manual

Ministry of Education, Skills and Training – Program Operations Branch (Government of BC)
Corporate Services Policy and Procedure Manual
Operational Policy Manual, Youth Works and Welfare to Work
Program Resources Manual
Student Summer Works ’97 Manual

Ministry of Energy and Mines (Government of BC)
Map Selection Project: Mineral Titles Online 

Ministry of Skills, Training and Labour (Government of BC)
Interpretation Guidelines Manual
Policy & Procedures Manual

Ministry of Social Development and Economic Security (Government of BC)
BC Benefits Manual (consultation)
Work Connections Manual
Workplace Based Training Program Manual

North and West Vancouver Emergency Program
Emergency Management for North Shore Schools

Northwest Community College
Writing policies

Post-Secondary Employers’ Association
History of Labour Relations in BC Post-secondary Sector

Simon Fraser University
Concepts and Practice of Technical Writing (training course)
Concepts and Practice of Technical Writing
(online course)
Career Opportunities in Technical Writing (seminar)
PeopleSoft documentation
Writing Revisable Manuals (training course)

Thomson Carswell
Writing Revisable Manuals: Print and Online

West Vancouver School District
Policy Manual


Environmental Management

BC Hydro
Corporate Environmental Management System Manual
Ecological Footprint Calculator
EMS Audit Guides
Environmental Impact of Zinc-rich Paints Used on Transmission Towers in B.C.

Environmental management intranet sites:

  • Framework for Environmental Management in T&D
  • Maintain Stations
  • Materials Management Business Unit
  • Environmental Best Management Practices
  • Distribution Operations
  • Engineering
  • Field Services
  • Customer Projects and Installations
  • Distribution Engineering and Planning
  • Distribution Operations
  • Distribution Maintenance
  • Fleet Services
  • Shared Services
  • Surrey Oil Operations
  • Transmission Maintenance
  • Non-Integrated Areas

Environmental System Management Plan
Dam Safety Surveillance Participant’s Manual
Designer’s Environmental Checklist
Papers and briefing notes on seismic risk and cathodic protection
Protocol Agreement for Work In and Around Water Associated with BC Hydro
& BCTC Infrastructure
Quarterly Environmental Reporting
Standards Inventory Project (research and analysis)
TGP Fish Impacts Report
Waste Management Standards

Cameco Corporation
BPEP Release 2 Benchmarking Report
Bulk Neutralization Manual
Environmental Management System documentation
Maintenance Documentation Management System
Maintenance Planning Work Instruction Manual
Ore Receiving Facility Operations Manual
Quality Management System
Solvent Extraction Manual
Sulphuric Acid Plant Operating Manual
Trucker’s Orientation and Procedures Manual
Warehouse Procedures Manual

Capital Regional District
Operations Manual for Saanich Peninsula Water Supply System

Centre for Aquaculture and Environmental Research
CAER Operations Manual

Department of Fisheries & Oceans
Guidelines for the Protection of Fish and Fish Habitat at Small Hydro Developments
Technical Reference Manual
Cultus Lake Research Facility Operations and Maintenance Manual

Department of Indian Affairs and Northern Development
Guide to Legislative Requirements Affecting Mineral Development in
the Northwest Territories

Egistra Innovation Ltd.
Hazardous Waste Legislation Guide

Encorp Pacific Inc.
Guidelines for Bottle Depots

Environmental Operators’ Certification Program
Application for Certification forms
Classification and Certification Project: Directions Report
Program Guide
Policies and Procedures Manual
Website content

Greater Vancouver Regional District
Biosolids Leveller Operations and Maintenance Manual
Data Support Procedures Manual
How to Use MS Word Templates
Liquid Waste Management Plan Biennial Report
Policy and Procedure Manual – Sewerage & Drainage

Writing Styleguide and Dictionary of Plain English
Editing and formatting various documents
Various public communication pieces

Kinder Morgan Canada
Westridge Marine Terminal: Marine Terminal Management Plan, Vessel Acceptance Standards

Ministry of Energy, Mines and Petroleum Resources (Government of BC)
Map Selection Project: Mineral Titles Online
Mineral Claims Procedures Manual (document plan)
Mineral Claims Procedures Manual (formatting)
Oil and Gas Royalty Handbook

Ministry of Environment (Government of Saskatchewan)
Forms development

Ministry of Environment, Lands and Parks (Government of BC)
Land Management Manual
Pesticide Dispenser Manual

Ministry of Forests – Protection Branch (Government of BC)
Field Guide to Forest Insects, Diseases, and Animal Damage in BC (2nd edition, editing and production)
Fire Management Manual (document plan)

Ministry of Forests – Range Branch (Government of BC)
Range Manual (3 volumes)

Ministry of Forests – Resource Tenure and Engineering Branch (Government of BC)
Clearance Policy and Procedures (various technical documents)
Fibre Flow Improvements Newsletter

Ministry of Forests – Silviculture Branch (Government of BC)
Guide for Completion of FS 393 Forms
Guide for Completion of FS 708 Forms
Forest Health Procedures Manual

Ministry of Forests – Technical and Administrative Services (Government of BC)
Facilities Standards Manual (manual planning)
Ministry Policy Manual

Okanagan Valley Tree Fruit Authority
Tree Fruit Suitability – Field Guide
Tree Fruit Suitability – Overview Atlas
Tree Fruit Suitability – Technical Manual

Western Canada Marine Response Corporation
Request for proposal for communications review
Planning and writing manuals, instructions, job aids, and other SOPs, including for:

  • Operations Management
  • Equipment
  • Vehicles and Trailers
  • Vessels and Maritime Operations
  • Spill Response and Readiness

Vancouver Airport Authority
Wildlife Management Plan


Finance and Operations

Abbotsford School District
Purchasing/Accounts Payable Manual

Alberta Department of Hospitals and Medical Care Department
Budget Procedures for Hospitals
Budget Procedures Manual

BC Superannuation Commission
Accounting Procedures Manual

City of North Vancouver
Financial Systems Training Manual

District of Matsqui
Policy and Procedure Manual

Ed Wear and Co., Chartered Accountants
Accounting procedures

Energy Metals Corporation
Financial control documentation

Glentel Electronics
Financial control documentation

Great Canadian Gaming Corporation
Financial controls documentation
Finance department business process documentation
User documentation for JDE upgrade project

Hongkong Bank of Canada
Personal Credit Manual

Institute of Chartered Accountants of BC
Multidisciplinary Task Force Report (editing)

Insurance Corporation of BC
Autoplan Manual
Claims Procedures Manual
Licensing Operations Manuals
Occupational Health and Safety Manual

Purchasing Procedures Manual

Island Trust
Applying for a Development Permit (brochure)

Mark Anthony Brands
Finance procedures
Logistics procedures

Ministry of Education, Skills and Training – Program Operations Branch
(Government of BC)

Financial & Administration Procedures Manual
Contracting Practices Manual

Ministry of Forests – Audit Branch (Government of BC)
Audit report writing and editing

Ministry of Finance – Office of the Comptroller General (Government of BC)
Chart of Accounts and Provincial Budget Preparation Procedures

Ministry of Finance – Treasury Branch (Government of BC)
Debt Management Procedures Manual
Financial Administration Policy Manual (Chapter 8)
General Management Operations Policy (consulting)
Investment Procedures Manual

Ministry of Health (Government of BC)
Accounting Standards for Hospitals

Ministry of Provincial Revenue – Oil & Gas Revenue Branch (Government of BC)
Business Processes and Training Topics

Ministry of Small Business (Government of BC)
Mineral Taxation Procedures Manual
Oil and Gas Taxation Procedures Manual

Ministry of Social Services and Housing (Government of BC)
Documentation analysis and consulting

Peregrine Diamonds
Financial control documentation

Writing research tax credit applications

Prospera Credit Union
Prospera business process documentation (consulting)

Public Guardian and Trustee
Estate Administration Manual

Real Estate Board of Greater Vancouver
Commercial Real Estate Handbook
PowerPoint presentation

Sierra Wireless
Financial control documentation

Sony (US)
Putting Sony business resiliency documents online

Surrey Metro Savings Credit Union
Easy Bill User Guide (user guide and help system)

Tripol Canada
Writing credit claims for Scientific Research and Experimental Development Program

West Vancouver School District
Purchasing Procedures Manual

Yukon Housing Corporation
Capital Project Management Manual
Finance and Administration Policies and Procedures Manual


First Nations

Coast Funds
Writing policies and procedures

First Nations Health Authority
Human resources policies and procedures

Hupacasath First Nation
Policy writing

Indian and Northern Affairs Canada
Assisted Living Manual
Family Violence Manual
Income Assistance Manual

National Child Benefit Reinvestment Initiative
Social Development Policy and Procedures Manual

Nisga’a Lisms
Policy writing

Nuu-chah-nulth Tribal Council
Nursing policies and procedures
Social Assistance Policy Manual (consulting and editing)


Health and Safety

Alberta Urban Hospitals Project
Project Policies and Procedures Manual

Air Rescue Association of Canada
Facilitating workshop
Helicopter air rescue standards

BC Biomedical
Word template and Styleguide for Controlled Documents

BC Centre for Palliative Care
Community Partner Guide, Conversation Event Facilitator Guide, Advance Care Planning Information Facilitator Guide, and Representation Agreement Guide

BC Hydro
Safety Management System Standards Manual
Safety Program Manual
Exposure Control Plans, Safety Program documents, Work/Administrative Procedures and Procedure Appendices, Work Requirements, PPE/Tool/Equipment Requirements, Work Forms, Reference Manuals, Safety Briefings, Safety Moments, Safety Communications Summaries
Safety Governance Manual and Safety Framework Standard
Safety Guide

BC Safety Authority
Application for Certification forms
STAR and CAP User Guides

BC Transplant Society
Annual report editing
Clinical Guidelines for Organ Transplantation
Donating a Kidney (booklet)
Guidebook for the Solid Organ Transplant Programme
Living With a Transplant
(separate volumes for each organ)
Organ Retrieval: A Guidebook for Health Care Professionals
Organ Transplantation: A Guidebook for Patients

Canadian Food Inspection Agency
Common Procedures Manual
Management of the Accredited Veterinarian Program Manual of Procedures

Emergco Technical Solutions
Consulting on documentation needs
Continuing Airworthiness Manual
HEATPAC Personal Heater Operating Instructions
PEI Aviation Management Program Manual
Various product documentation

Excelleris Technologies Ltd.
Policy writing

Great Canadian Gaming Corporation
Health and Safety Manual

Health Canada
Communicable Diseases Control Immunization Handbook
Community Health Nursing Guidelines
Program and Policy Manual

Insurance Corporation of BC
Work Safe Program Manual

Kidney Foundation of Canada
Living With Kidney Disease (patient manual)

Medical Services Association (MSA)
Extended Health Benefits Claim Form (form design)

Ministry of Housing and Social Development (Government of BC)
Social Housing Design Guidelines

Occupational Health and Safety Agency for Healthcare in BC
Joint Health & Safety Committee Facilitator’s Guide and Participant’s Kit
Internet site

North Shore Rescue Team
Members’ Manual

Public Health Agency of Canada
Quarantine Operations Manual

Richmond Fire-Rescue
Standard Operating Policy and Procedures Manual

Royal Columbian Hospital
Laboratory Style Guide for Technical Documentation

Sunny Hill Health Centre for Children
Children With Acquired Brain Injuries: The Transition from Hospital to Community

Vancouver Airport Authority
Airfield and Emergency Services Work Practice Code (training modules)
Aviation Safety Management System Manual
Building-Related Hazardous Materials Management Program
Construction Safety/Security Manual
Contractor Safety Program
Emergency Management Plan
Ergonomic Design Guidelines
Mould Practice and Procedure Manual
Pandemic Influenza Preparedness Plan
Safety Management System Handbook
Supervisor Safety Leadership training module
Trades Maintenance Work Practice Code
(training modules)

Vancouver General Hospital
Administrative Policy Manual
Review and Analysis of Hospital Documentation (study report)

Vancouver/Richmond Association for Mentally Handicapped People
Planning policies and procedures manual

Workers’ Compensation Board of BC
Occupational Health and Safety Regulation indexing
Programs & Professional Services Newsletter
Review and inventory of internal Safety, Health and Security Program
Strategic planning materials

WorkSafe BC
Rewriting safe work procedures


High Tech

A & W Foods Ltd.
Financial Accounting Systems End-user Manual

ACL Services Ltd.
ACL User Guide for Windows

ADC Wireless
CityLink 1900 Manual
MicroLink 1900 Manual

Advanced Gaming Technology Inc.
MaxPlus Operator’s Guide 4.0

Software Design Specifications
Computer/Human Interface Design Specifications
Software Development Methodology
Interface Design Specification

Art Godoy
Patent application

Automated Debt Systems (ADS)
Automated Debt Systems Manual (prototyping)

5-GAS Analyzer User’s Manual
5-GAS Analyzer Online Help

BC Liquor Distribution Branch
Payroll Personnel Integrated Information Management System (PPIIMS)
Job Aids (7 volumes)
Product Knowledge Level II Reference Manual
Retail Management System Project: Installing and Configuring the Computer and Printer
The Straw Dog: A “How To” Guide for Participating in the Strategic Planning Process
You Get What You Expect!

BC Rapid Transit
Microcomputer Systems User Manual

BC Systems Corporation BC
Systems Corporation NetGuide

Cadex Electronics
Rapid RC Tester User Manual and Quick Start Guide for battery tester

Canada Metal
Documentation for tester and welding kit

Children’s Hospital
CHRIS System User’s Manual

Circon Systems
Various publications

City of North Vancouver
Financial Systems User Manual

The Conac Group, Inc.
AXIS User Manual

Cue Data West
Internal services documentation

Deloitte Touche
ICABC Systems End-User Guide

Dolby Laboratories
Building Design Guide
Regulatory Compliance Guide to Health, Safety and Environment

Electrical Industry Training Institute
BC Hydro’s Operator/Area Dispatcher Technical Manual

Electronic Arts Canada
HAL User Guide

ELO Graphics

Empire Marketing Corporation
Globe End User Manual

Essa Software Ltd.
Calyx User’s Guide

ESI Software
Production Consulting

Family Insurance Group
Unity One Daily Procedures Manual

FingerWorks Telestrators
Online version of Telestrator User Manual
Telestrator User Manual

Force 10 Marine Ltd.
Blue Jet Furnace Installation and Operations Guide

Greater Vancouver Regional District
Data Support Procedures Manual

Hard Suits Inc.
Emergency Life Support Stores Pod System Operation and Maintenance Manual

IBC Technologies
High-efficiency boiler specification sheet

Information Systems Management of BC (ISMBC)
PowerPoint presentation
Various proposals

Insurance Corporation of BC
Computer Operations Manual
NGIS Online Help System (consulting, designing, planning)

International Thermal Research
Installation Manual for RV Heater

Internet Gateway
Website content development
Business Plan

Lockheed Petroleum Services (later CanOcean Resources)
Numerous equipment operating and maintenance manuals

McCarney Technologies
McCAR-EAS Engine Analyzer System Manual

Medical Services Association (MSA)
Contract Systems User Manual (document plan)

Ministry of Attorney General (Government of BC)
Financial Systems User Manual
Directing Change
Court Services Orientation Package

Ministry of Forests – Information Systems Branch (Government of BC)
Documentation analysis and consulting

Ministry of Forests – Protection Branch (Government of BC)
Network Manager and Network Monitor Software User’s Manual (proofreading and production)
Protection Information Systems Manuals
Resource Tracking System User’s Manual
(proofreading and production)

Ministry of Forests – Range Branch (Government of BC)
Forest Tenure Administration System (FTAS) – Range

Ministry of Forests – Silviculture Branch (Government of BC)
Integrated Silviculture Information System (ISIS) End-user Manual
ISIS Student Workbook
ISIS Instructor’s Guide
Seedling Planning and Registry System (SPAR) End-user Manual

Ministry of Health (Government of BC)
Leave Management System Manual
The STD Information System User Guide

Modatech Systems Inc.
Windows Help consulting and planning

Motion Works
CameraMan User’s Guide

Motorola Wireless Data Group
Various computer system manuals

MPR Teltech
73MR Digital Rural Radio System Installation and Operation Guide

MultiActive Data Inc.
Windows Help text for Data Merchant application

Municipality of Burnaby
Personnel/Payroll System User Manual NTS DreamWriter Quick Start Guide (revisions)

NaiKun Wind Development
Clean Power Call Proposal to BC Hydro
Environmental Assessment Application

OceanWorks International Corporation
PRM Maintenance Manuals (60 manuals)
PRM Operations Manuals (60 manuals)
Proposal to Indian Navy

Offshore Systems Limited
Sidescan Sonar System Operator’s Manual

PCS Wireless
CablePATH CDMA1900 OEM Library

Planet Internet
Conversion of FrameMaker files to HTML

Plexus Systems Design Ltd.
Manual planning and consulting

PowerTech Laboratories Inc. (BC Hydro subsidiary)
Crossarms test reports
Guide for the Design, Installation and Repair of ACSR Conductor Splices
Time Management System Manual

Furnace Installation Manual

Prudent Energy
Operations and maintenance document for various industrial battery systems

Raytheon Systems Canada Ltd.
Air traffic control system documentation

Queen’s Printer
Consulting on development of HTML template

SEDNA Systems
Information Security Management System documentation

Silent Witness Enterprises
Product specification

Simba Technologies Inc.
SimbaClient for JDBC (installation card and HTML Help)
SimbaClient for ODBC (installation card and HTML Help)
Simba ODBC for Oracle 8 (installation card and HTML Help)

Society of Management Accountants of BC
SMA Database Guide

Softline Systems Inc.
ACCPAC for Windows software manuals (formatting)
Report Master for Windows User Guide

Sony Group
PlayStation Resiliency Initiative: A Guide to Business Continuity and Crisis Management

Steelhead Marine
Owner’s Handbook
Yacht Crane Installation Manual

Spectrum Signal Processing Inc.
Solo User’s Guide Envoy User Manual

Surrey Metro Savings Credit Union
Easy Bill User Guide and WinHelp system

Syspro International Ltd.
End-user documentation set for various software applications

Dr. Bean software documentation

Trans Mountain Pipeline Co. Ltd.
Pipelines Operations and Maintenance Manual

TYCROP Manufacturing
MH 400 Operations and Maintenance Manual
ProPass 180 CE Top Dresser Manual
Quick Pass Manual

Vancouver Airport Authority
Proposals for Automated Border Control (ABC) / Automated Passport Control (APC) kiosks
ABC Customer Implementation Guide
ABC Operational Plan

ABC Operations and Maintenance Guide
ABC Process Guide ESTA
ABC Security and Privacy Agreement
ABC System Architecture and Configuration Manual
ABC System Operations and Support Manual
APC Administration Guide

APC Deployment Checklist
APC Kiosk Operations and Maintenance Guide
APC Paper Roll Changeout Procedures
APC Process Guide
APC Reports Guide
APC VPN Installation Guide

Vertigo Technology Inc.
3D Dizzy 1.0 Manual (proofreading)

VRB Power Systems
30 kW ESS Operations and Maintenance Manual

Employee Code of Ethics (booklet)
Information Technology Standards and Procedures Manual
Policy Guidebook

Werk Industries
WerkMaster Operator’s Manual

Worker’s Compensation Board
Legal Services System Client User Manual
Manager’s Guide to the WCB (intranet site)
Occupational Health and Safety Regulation (Internet site)
Respectful Workplace (intranet site)


Human Resources

Abbotsford School District
The Credibility Challenge
Grievance Administration

Negotiating a Collective Agreement
Personnel Policies and Procedures Manual
Workplace Incident Investigation

Alberta Personnel Administration Office
Benefits Administration Manual
Employee Orientation Guide
Human Resources Directives
Staffing Manual

BC Liquor Distribution Branch
Corporate Policy Manual
Personnel Payroll Integrated Information Management System (PPIIMS)
Job Aids (7 volumes)
Records Management Procedures Manual

BC Public Service Agency
Agency directives
Human Resources Policy Manual

Carpentry Workers’ Benefit/Pension Plans of BC
Pension Plan Procedures Manual

Children’s Hospital
Human Resources Administrative Procedures

City of Richmond
Styleguide for Technical Manuals

City of Surrey
Office Cleanup video (development)
Records-on-the-Move: Move-Box-Bin Guide, CFA Guide, Office Guide
Scanning Manual

Dare Canada
Online advertising campaign

District of Matsqui
Human Resources Policy Manual

Great Canadian Gaming Corporation
Hard Rock Casino Vancouver Employee Handbook
Human Resources Manual
Operations Manual

Hugh Finlayson
Good Industrial Relations
Labour Relations in Canada
Return-to-Work Program

Insurance Council of BC
Introducing the Continuing Education Program for Life Insurance Agents

Ministry of Forests – Human Resources Branch (Government of BC)
Flexible Work Options Guidebook (editing, design, production)
Policy writing

Minstry of Human Resources (Government of BC)
Field Guide to BC Employment & Assistance Service Plan Initiatives
Online Resource Project (information architecture for intranet site, editing, training)
Web-based training intranet sites:

  • eLearning: September 2002 Service Plan Implementation
  • Client Service Worker On-the-Job Training: Guide for CSWs and Guide for Trainers
  • Employment and Assistance Worker On-the-Job Training: Guide for EAWs
  • Family Maintenance Worker On-the-Job Training: Guide for FMWs

Ministry of Social Development (Government of BC)
BC Benefits Manual (consulting, questionnaires, and focus groups)

Real Estate Board of Greater Vancouver
Network documentation
Real Estate Brokers Office Policy Handbook

Right Associates
Personality profiles

Worker’s Compensation Board
Programs and Professional Services Newsletter

Rewriting safe work procedures


Law Enforcement / Security

BC Liquor Distribution Branch
Security Manual (document plan)

Lindsay Kenney (law firm)
Lawyer profiles editing

Ministry of Attorney General (Government of BC)
Courts Manuals Style Guidelines
Criminal Justice Branch, Policy & Procedure Manual (document plan)
Family Maintenance Enforcement Program Policies and Procedures
Guidebook for Commissions of Inquiry
Police Disaster Planning and Response Manual
Violation Tickets Manual
Youth Court Procedures Manual

New Westminster Police Services
Administration Manual
Operations Manual

Smart & Biggar
Docketing Systems and Procedures Manual
Trademark Principles and Citations

Translink Transit Security
Operations Manual



Abbotsford School District
Operations Manual – Facility and Transportation Services

BC Ferries
Report editing

BC Rapid Transit Company
Control Centre Operations Manual
Operations Manual
Policies and Procedures Manual
Secretaries Handbook
Stores Manual

Canadian Miner (magazine)
Road to Resources (article)

Central Puget Sound Regional Transit Authority (SoundTransit)
Desk Procedures Manual
Procure-to-Pay Procedures Manual

Columbia Containers
Product Sampling: Quality Management System Manual
Writing work procedures

CRM Industrial Training Inc.
Computer-based training on marine safety for the Alaska Marine Highways

Eurotunnel Project (London, England)
Project Policies and Procedures Manual

Insurance Corporation of BC
Autoplan Procedures Manual (document plan)
Collision Repair Program Guide

Los Angeles County Transportation Commission
Construction Program Policies and Procedures Manual

Ministry of Transportation and Highways (Government of BC)
Claims Manual
Development Approvals Manual 

Gravel Manager’s Handbook
Ministry Corporate Policy Manual
Standards and Procedures Manual

Ministry of Transportation and Infrastructure (Government of BC)
Properties Acquisition Standards and Procedure Manual

Northwest Territories Public Works & Services
Consulting and review of manuals

Office of the Superintendent of Motor Vehicles
Adjudicators Procedures Manual
Driver Prohibition Program Manual

Intake Agent’s Procedures Manual
Responsible Driver Program Manual
Vehicle Impoundment Program Manual

Perry Partners Inc.
Rapture Operations Manual (yacht operations and maintenance)

Portr Limited (UK)
ABC Operations Manual

Seaspan Marine
Documentation Style Guide
Marine Operations Manual
Management Practices
Standard Operating Procedures

Manual for ProHeat heaters for the transportation industry

Sound Transit
Accounts Payable procedures
Finance and Information Systems Policy Manual

Teekay Shipping (Vancouver, Stavanger Norway, and Glasgow)
Bahrain LNG Terminal Management System documentation
FSO Suksan Salamander Operation Manual, HSE Interface Manual, and Ship-Specific Work
HiLoad DP Operation Manual
HiLoad Management System documentation
LNG Bunkering Code of Practice
Knarr FPSO Quality Manual and Health, Safety, Security and Environment Plan
Pathfinder: Innovation, Technology & Projects Management System documentation
Polar Waters Operations Manual and Polar Survival Guide
POLARIS: Integrated Health, Safety, Environment, Quality and Security Management System documentation
Project Clean Water: Project Plan
Tender: Military Afloat Reach & Sustainability (MARS) Supervision Project
Tender: Third-Party Assistance with National Shipbuilding Procurement Strategy

Valiance Maritime Consultants 
Enhanced Marine Oil Spill – Paper for International Oil Spill Response Technical Seminar Report on Marine Recreational Activities in Howe Sound, British Columbia
Response Regime for Southern British Columbia, Canada
Summary Report of Manoeuvring Assessment for Woodfibre LNG Tanker Escort
and Berthing Operations
Survey of Marine Recreational Activities in Burrard Inlet for Trans Mountain
Expansion Project
Woodfibre LNG Marine HAZID Report
Woodfibre LNG Project: Technical Review Process of Marine Terminal Systems
and Transshipment Sites (TERMPOL)

Vancouver Airport Authority
Airfield and Emergency Services Work Practice Code (training modules)
Airside Traffic Directives
Aviation Safety Management System Handbook
Baggage Reconciliation System Handheld Computer Policy
Fast-forward – promotional magazine article for Passenger Terminal World
Offsite Check-in SOP
Offsite CUSS Kiosk Deployment Policy
Security in Advance of Preclearance SOP
Standard operating procedures (various)
Supervisor Safety Leadership
training module
Trades Maintenance Work Practice Code
training modules
Vancouver 2010 Olympic and Paralympic Winter Games planning documentation
Volunteer Handbook

Winter Operations Plan

Vancouver Rapid Transit Project
Policies and Procedures Manual

West Coast Express
Communications Operations Manual
Emergency Response Procedures



BC Hydro (also see under Environmental Management, and Health & Safety)

Asset management:

  • Asset News & Updates newsletters
  • Audit management assistance
  • Capital and Maintenance Strategies for AIM’s Fire Suppression Systems
  • Planning manuals for Growth strategies
  • Standards for T&D transformation to PAS-55
  • T&D Asset Management Strategy
  • T&D Asset Management Framework
  • T&D Asset Management Communications Plan
  • Transforming Data Into Reality – Technical article for Western Energy magazine

Asset health:

  • Annual Review of T&D Asset Condition, Board Briefing
  • Asset Health Index Report
  • Criticality Ranking Report
  • Key Risk Indicators for T&D Asset Health Index
  • PM Data Management Strategy: Ensuring Data Quality for Audit Purposes
  • Template for Reliability Dashboard Reports

Vegetation and pest management:

  • Corridor Integrated Vegetation Management System
  • Distribution Maintenance contract
  • Distribution Pest Management Plan
  • Facilities Pest Management Manual / Supplement to PMP
  • Integrated Vegetation Management Plan for Powerline Corridors
  • Pest Management Plan for Wood Structure Maintenance
  • Pesticide Use Standards Manual
  • Public consultation reports
  • Secured Facilities Pest Management Plan
  • Stations Rodent Control Strategy
  • T&D Woodpole Pest Management Plans
  • Test & Treat Standards
  • Value of Preservatives on BC Hydro Wood Structures
  • Vegetation Management Manual for T&D
  • Vegetation Management Standards
  • Woodpole Survey Approved Work Practices for Managing Riparian Vegetation


  • Corporate reports, technical reports, standards, briefing notes, brochures, business cases, bulletins, templates, etc.
  • Corrosion Manual
  • Design of Fibre-reinforced Polymers for BC Hydro’s Transmission Structures
  • Distribution Area Plans
  • Evaluation and Field Repair Guides
  • Joint Use Bulletins and Joint Steering Committee Bulletins
  • Material Safety Data Sheets Continuity Plan
  • Plug-in Electric Vehicle Grid Readiness Framework
  • Proposals and specifications for transmission line inspections, repairs, maintenance
  • Right-of-Way Task Force Report
  • Transmission and Distribution Technology Roadmap
  • Workforce Optimization Request for Data & Systems Management Team

BC Transmission Corporation
BCTC Annual Report
Benefits of Herbicide Use for Industry in BC
Condition Assessment Guidelines for Woodpoles
Facilities Pest Management Plan
Integrated Vegetation Management Plan for Transmission Rights of Way
Methodology paper for forecasting investments in asset management
Pest Management Plan for Wood Structure Maintenance
Pesticide Use Standards system
Public Consultation Reports
Right-of-Way Maintenance Manual
Right-of-Way Program Manual
Right-of-Way Task Force Report
Standard Vegetation Maintenance Contracts and Appendices
State of the Transmission System

Submission to BC Utilities Commission (editing)
Transmission Equipment Spares Strategy
Transmission Vegetation Management Program
Vegetation Management Standards
Wildfire Act and Regulation Requirements, Appendix F
Wildfire Act Guidelines for Fire Suppression Systems and Fire Fighting Hand Tools for BC
Numerous reports, proposals, reviews, letters, minutes, etc.

Fortis BC
Emergency planning documents for Warfield Short-Term Hazardous Waste Facility Emergency Response Plan
15 Emergency Response Plans for dams, generation plants, pipelines, and hazardous waste facilities